- Business Management
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Various Sources
Small businesses nationwide, are increasingly falling victim to fraud and forgery from outside as well as inside the business. This is the first of a 3-part series of courses that provides information about how small businesses can fight back against fraud and forgery. This course focuses on negotiable instruments. Learning objectives: 1. Describe the security and design features incorporated into the recent series of U.S. paper currency; 2. Explain steps you should take if you receive a counterfeit note; 3. Explain how to authenticate a cashier’s check; 4. Describe the security features incorporated into United States postal money orders; 5. Explain steps you should take to avoid falling victim to a counterfeit money order. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Various Sources
Small businesses nationwide, are increasingly falling victim to fraud and forgery from outside as well as inside the business. This is the second of a 3-part series of courses that provides information about how small businesses can fight back against fraud and forgery. This course focuses on check forgery and credit card fraud. Learning objectives: 1. Describe at least two major check forgery schemes, and the steps you should take to avoid becoming a victim of check forgery; 2. Describe two common forms of credit card fraud, and the steps you can take to avoid credit card fraud. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Various Sources
Small businesses nationwide, are increasingly falling victim to fraud and forgery from outside as well as inside the business. This is the third of a 3-part series of courses that provides information about how small businesses can fight back against fraud and forgery. This course focuses on embezzlement. Learning objective: You will be able to explain four common embezzlement schemes, and how you can prevent them. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Mike Mallaro
Planning your business is central to its success over the long term. This course discusses the three steps common to any business planning process. Learning objectives: 1. Identify the three steps that are crucial to the business planning process; 2. Explain the specific areas of your business that should be considered when setting your goals; 3. Explain how you should develop a catalog of action steps to accomplish your goals; 4. Develop pro-forma financial statements based upon your goals and action steps. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Various Sources
This course provides you with important information about how the credit card system works, some things to watch out for, and your responsibilities as a merchant. Learning objectives: 1. Identify the major players in the credit card system and the role each plays; 2. Explain the reasons why people use credit cards; 3. Explain how the credit card process works; 4. Describe how the credit card system protects you, the merchant; 5. Explain the chargeback process, and identify five ways to avoid chargebacks; 6. Describe at least four features that an e-commerce Web host should be able to provide you in order to accept credit card payment over the Internet. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.2 CEUs for this program.
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Ann Clark
This course will provide an overview of federal employment law and the principles on which it is based. Learning objectives: 1. Identify the three key principles by which employment law is driven; 2. Identify the more significant laws that apply to your company, depending on its size; 3. Explain the regulation behind the posting of notices, including the Consolidated EEO Poster; 4. Explain how to contact the federal agencies that deal with small businesses. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Kim Fettkether and the FTC
This is the first of a 2-part series of courses about identify theft. This course defines identity theft and what you can do to minimize your risk of becoming a victim of the crime. Learning objectives: 1. Describe how prevalent identify theft is in the U.S.; 2. Explain how identity theft occurs; 3. Explain how you can minimize the risk of identity theft happening to you. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Kim Fettkether and the FTC
This is the second of a 2-part series of courses about identify theft. This course discusses what you can do if you become a victim of identity theft. Learning objectives: 1. Explain what to do if you become a victim of identity theft; 2. Explain steps to take to resolve credit problems that result from identity theft; 3. Explain how the Identity Theft and Assumption Deterrence Act of 1998 is designed to deter identity theft. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. You should complete Identity Theft – Part 1 before beginning this course. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Louis Feuer
Everyone approaches the management task in a different way, and each manager may use a combination of management styles. This course will help you more effectively manage your business and understand the various management styles. Learning objectives: 1. escribe the role of management within an organization; 2. Identify five styles of management; 3. Explain how a manager can keep the lines of communication open; 4. Establish team and individual goals; 5. Effectively delegate work to team members; 6. Use established goals to monitor team performance and appraisal individual employee performance; 7. Explain how to reduce or eliminate resistance to change; 8. Identify and overcome common management mistakes and unacceptable business behavior. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Various Sources
In an ideal business-to-business world, you would be able to demand full cash payment on delivery of your products and services. In the real world, however, you have or are going to have to extend credit to some of your business customers. This course discusses the business of credit, whereby you are in effect loaning business customers your own money. Learning objectives: 1. Request a credit report on a customer; 2. Check a customer’s credit references; 3. Identify five steps you can take to prevent overdue accounts; 4. Identify three criteria by which you can select an appropriate collection agency. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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- Clinical Rehab
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Patrick Meeker
This course examines the epidemic of obesity in the United States and the challenges that face the bariatric client. Before completing this course, you should complete the courses “DMGT004 - Understanding Obesity” and “DMGT003 - Obesity Among Older Americans.” Learning objectives: 1. Define bariatrics; 2. Explain the difference between “overweight” and “obesity;” 3. Explain the prevalence of obesity in the U.S. and its direct cost to the U.S. healthcare system; 4. Identify the major challenges that face the bariatric client; 5. Explain the importance of addressing skin and wound care issues for the bariatric client; 6. Explain why a global assessment approach can work best at addressing a bariatric client’s needs. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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Mindy Owen
This course reviews the effects of immobility on the human body. Learning objectives: 1. Identify the deleterious effects of immobility on all body systems; 2. Describe the benefits of Continuous Lateral Rotational Therapy (CLRT) across the care continuum; 3. Discuss recent clinical research on the effects of CLRT in the treatment of pulmonary disease; 4. Identify indicators for discontinuation of CLRT; 5. Discuss case management/nursing considerations across the care continuum for patients on CLRT; 6. Discuss cost benefit ratio of CLRT in certain disease states.To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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James A. Murphy, Gary Nowitz, Brian Wright, Dan Roberts
This course consists of a series of six articles designed to assist you in understanding contemporary patient lifting technology, and the ramifications upon patients being discharged and their caregivers. The course document was reprinted from CareManagement magazine, Vol. 9, No. 2, April/May 2005, and republished as a course by permission from Mason Medical Communications. If you are intending to take this course for Case Manager or Disability Management Specialist continuing education, please take the corresponding course called “Patient Lifting (CCMC & CDMSC Only).” Learning objectives: 1. List at least five principal ways in which a patient and/or a caregiver can benefit from improved patient handling; 2. Describe the advantages of electric patient lifts over hydraulic patient lifts; 3. Explain why it is as equally important to perform a proper assessment of a caregiver as it is to perform a proper assessment of a patient who requires a lift; 4. Explain at least five factors that may need to be taken into consideration during an assessment of a lift patient’s home care environment; 5. Explain the approaches a case manager should take in assessing bariatric, elderly, spinal cord injury patients, or neuromuscular disease patients for patient lifts; 6. Describe at least three quality processes and potential tools that a case manager can use to achieve optimal results from a patient using a lift. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.4 CEUs for this program. RESNA approves the 0.4 IACET CEUs for recertification.
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Jerry Keiderling
This course presents rehab medical terminology used most commonly in relation to subjects that involve the prescribing or selection of wheelchairs and other patient aid equipment. Learning objective: Define the medical terminology used by your team of rehab professionals. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program; RESNA approves the 0.1 IACET CEUs for recertification.
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- Customer Service
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Louis Feuer
In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service. Learning objectives: 1. Define customer service; 2. Explain whose responsibility it is within your company to provide customer service; 3. Identify barriers to quality service; 4. Identify ways to monitor the customer service your company provides; 5. Explain how to determine what the customer wants and how to make the customer feel important; 6. Explain how your company can learn from your customers. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Louis Feuer
You never get a second chance to make a first impression, whether it’s in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities. Learning objectives: 1. List the attributes of both a positive and negative first impression; 2. Identify where first impressions can take place; 3. Explain how you can make a positive first impression via email; 4. Explain the importance of a dress code and how appearance can affect first impressions; 5. Describe how answering the telephone can affect first impressions. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Merideth McDonald
This course defines customer service, who the customer is, how to deal with customers effectively, and proper telephone techniques. Learning objectives: 1. Define what customer service is and identify characteristics of quality customer service; 2. Define what a customer is and state the proper techniques needed on your part to deal effectively with your customers; 3. Demonstrate proper techniques when working with customers over the telephone; 4. State which behaviors on your part can contribute to antagonizing a customer and how to avoid those behaviors. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Ann Clark
This course will provide valuable information and insight to those who have had little or no previous experience dealing with people with disabilities. Learning objectives: 1. Describe the challenges that persons with disabilities face every day; 2. Relate to people with disabilities with effective and respectful methods; 3. Describe how assistive technology can go beyond minimum requirements in order to improve a person’s quality of life. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.2 CEUs for this program.
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- Disease Management
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Center on an Aging Society
This course is the first in a series of courses about informal caregivers of older persons. This course provides an overview of informal caregivers today compared to caregivers a decade ago. Learning objectives: 1. Identify who the informal caregiver(s) are for a customer; 2. Explain the difference between activities of daily living and instrumental activities of daily living; 3. Explain why men have taken more of an active role in informal caregiving; 4. Compare the prevalence of informal caregiving to formal caregiving. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Center on an Aging Society
This course is the second in a series of courses about informal caregivers of older persons. This course provides an overview of adult children who are primary caregivers to an older parent who needs assistance performing one or more basic everyday activities. Learning objectives: 1. Describe the relationship between the population of those 65 and older and the number of potential caregivers over the next two decades; 2. Describe the average annual amount of physical and financial assistance that adult children caregivers provide to their parents; 3. Describe the demographic makeup of a typical adult child caregiver; 4. Describe the prevalence of other activities such as work that adult children caregivers engage in other than providing care to older persons. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Center on an Aging Society
This course is the third in a series of courses about informal caregivers of older persons. This course provides an overview of the physical, emotional, financial and social experiences of primary family caregivers. Learning objectives: 1. Identify who most of the primary family caregivers are in the United States; 2. Explain how providing long-term care can affect a caregiver’s daily life; 3. Explain how providing long-term care can affect a caregiver physically, emotionally and financially; 4. Explain the methods many long-term caregivers use to cope with their caregiving responsibilities. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Center on an Aging Society
This course is the fourth in a series of courses about informal caregivers of older persons. This course examines primary family caregivers age 25 to 64 who are working and those who are not working. Learning objectives: 1. Compare the characteristics of primary caregivers who are working to those who are not working; 2. Explain how caregiving may affect a caregiver’s work productivity; 3. Explain how providing care can affect a caregiver financially; 4. Identify which group of caregivers – working or non-working – use some type of home modification. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Weight-control Information Network
This course examines the health risks of being overweight, such as Type 2 diabetes, heart disease and stroke, cancer, sleep apnea, osteoarthritis, gallbladder disease, and fatty liver disease. Learning objectives: 1. Identify the health risks associated with overweight; 2. Explain how each disease is linked to overweight; 3. Explain how losing weight can reduce or eliminate the health risks associated with overweight. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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Dr. William Dyche
This is the first of a 3-part series of modules, which make up a short course in medical terminology. This course is based on the “Short Course in Medical Terminology” written by Dr. William J. Dyche, Professor of Anatomy, Des Moines University – Osteopathic Medical Center. Because these modules build on one another, it is highly recommended that you complete this series in order: Part 1, then Part 2, then Part 3.
Learning objectives: 1. Identify the two major categories of medical terms; 2. Identify the three basic parts of medical terms; 3. Explain the meanings of many of the terms of the circulatory, nervous, digestive, respiratory, urinary, reproductive and musculoskeletal systems; 4. Explain the meanings of many cancer-related terms; 5. Identify the major categories of drugs and what they are used for. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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Dr. William Dyche
This is the second of a 3-part series of modules, which make up a short course in medical terminology. This course is based on the “Short Course in Medical Terminology” written by Dr. William J. Dyche, Professor of Anatomy, Des Moines University – Osteopathic Medical Center. Because these modules build on one another, it is highly recommended that you complete this series in order: Part 1, then Part 2, then Part 3. Learning objectives: 1. Identify the two major categories of medical terms; 2. Identify the three basic parts of medical terms; 3. Explain the meanings of many of the terms of the circulatory, nervous, digestive, respiratory, urinary, reproductive and musculoskeletal systems; 4. Explain the meanings of many cancer-related terms; 5. Identify the major categories of drugs and what they are used for. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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Dr. William Dyche
This is the third and final part of a 3-part series of modules, which make up a short course in medical terminology. This course is based on the “Short Course in Medical Terminology” written by Dr. William J. Dyche, Professor of Anatomy, Des Moines University – Osteopathic Medical Center. Because these modules build on one another, it is highly recommended that you complete this series in order: Part 1, then Part 2, then Part 3. Learning objectives: 1. Identify the two major categories of medical terms; 2. Identify the three basic parts of medical terms; 3. Explain the meanings of many of the terms of the circulatory, nervous, digestive, respiratory, urinary, reproductive and musculoskeletal systems; 4. Explain the meanings of many cancer-related terms; 5. Identify the major categories of drugs and what they are used for. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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Center on an Aging Society
This course examines the health risks of being overweight, such as Type 2 diabetes, heart disease and stroke, cancer, sleep apnea, osteoarthritis, gallbladder disease, and fatty liver disease. Learning objectives: 1. Define obesity; 2. Identify those groups of adults who are more likely to become obese; 3. Explain why disability rates are higher among obese adults than non-obese adults; 4. Explain why symptoms of depression can accompany obesity; 5. Explain how obesity can affect a person’s lifestyle; 6. Compare the rates of chronic conditions between obese adults and non-obese adults. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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Various Authors
One-third of American adults are obese, putting them at increased health risk for chronic diseases such as heart disease, Type 2 diabetes, high blood pressure, stroke and some forms of cancer. This course provides basic information about obesity. Learning objectives: 1. Define obesity; 2. Identify the causes of obesity; 3. Explain how obesity is measured; 4. Explain how to use the Body Mass Index; 5. Identify the consequences or health risks of obesity; 6.Explain how obesity can be treated. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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- Home Modifications
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Louis Tenenbaum
This is the first of a 4-part series of courses designed to introduce the HME/DME provider to the concept of Remodeling for Independent Living for the Aging in Place. This course defines Aging in Place: a proactive housing and care alternative for the growing senior population, persons with disabilities and others who wish to remain in their homes as they grow older. Learning objectives: 1. Define Aging in Place and explain how it differs from traditional senior housing; 2. List at least three reasons why Aging in Place has become one of the fastest-growing segments of the residential remodeling industry; 3. List at least four government actions that have provided the impetus for the development of Aging in Place programs throughout the United States; 4. Describe the benefits of Aging in Place programs to customers, communities, caregivers and HME/DME providers; 5. Identify at least 10 Aging in Place stakeholders within your community; 6. List at least 5 proactive steps you can take to develop your network of Aging in Place partners and stakeholders. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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Louis Tenenbaum
This is the third of a 4-part series of courses designed to introduce the HME/DME provider to the concept of Remodeling for Independent Living for the aging-in-place – the fastest growing segment of the residential remodeling industry – and a potential revenue opportunity for the provider. This course takes a look at types of modifications that could be used in specific areas of a client’s home. The remaining course in this series is “Securing Remodeling for Independent Living.” VGM Education awards 0.1 IACET CEU to participants who successfully complete this program.
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Louis Tenenbaum
This is the second of a 4-part series of courses designed to introduce the HME/DME provider to the concept of Remodeling for Independent Living for the Aging in Place. This course – along with part 3 of this series, “Design Solutions” – will guide you through the selling and designing of home modifications using an Independent Living Strategy. Learning objectives: 1. Define Independent Living Strategy; 2. Explain the eight steps to arrive at an Independent Living Strategy; 3. Define Universal Design. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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Louis Tenenbaum
This is the fourth of a 4-part series of courses designed to introduce the HME/DME provider to the concept of Remodeling for Independent Living for the Aging in Place. This course addresses how HME/DME providers can help their clients secure Remodeling for Independent Living, and, as a result, improve their cash flow and profits. Learning objectives: 1. Compare the three methods by which an HME/DME provider can secure Remodeling for Independent Living for a client; 2. Identify the client niches and payment categories for Remodeling for Independent Living; 3. Explain the techniques that HME/DME providers could use to market their Remodeling for Independent Living business; 4. Explain the types of risk that HME/DME providers face by entering the Remodeling for Independent Living business. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. RESNA approves the 0.1 IACET CEUs for recertification.
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- Human Relations
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Scott Sergeant
With an advance directive, patients can make known their wishes for future medical care in the event they become unable to make their own decisions about health care. This course provides information about the types of advance directives available. Learning objectives: 1. List the three types of advance directives; 2. Define living will; 3. Define durable power of attorney (DPA) for health care; 4. Define do not resuscitate order; 5. Explain the benefits and limitations of a living will and DPA for health care; 6. Explain the difference between a DPA for health care and DPA for financial purposes; 7. Define health care proxy; 8. List the methods by which an advance directive can be written. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Ann Clark
This course provides information regarding the Americans with Disabilities Act of 1990 (ADA), the world`s first comprehensive civil rights law for people with disabilities. Learning objectives: 1. Define the term “person with a disability” as defined by the ADA; 2. Explain the concept of “reasonable accommodation;” 3. Explain the value of employing a person with a disability. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Cindy Wiles
This course will cover how to effectively develop, deliver and evaluate a successful new employee orientation program. This course also includes a variety of useful checklists, activities and evaluation forms. Learning objectives: 1. Design a new employee orientation program; 2. Determine the necessary objectives of your training program; 3. Effectively use nonverbal and verbal communication to your advantage as a presenter; 4. Apply techniques to deal with difficult trainees; 5. Explain the three reasons for evaluating an orientation program; 6. Design a training evaluation that meets the needs of your organization. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Helpguide.org
Each year, tens of thousands of children are traumatized by physical, sexual, and emotional abusers, or by caregivers who neglect them. As a representative of a health care provider, federal regulations require you to report any suspicions of child abuse. This course provides tips on identifying child abuse, and explains how you report your suspicions. Learning objectives: 1. Describe the prevalence of child abuse in the United States; 2. Explain the four primary types of child abuse; 3. List the warning signs of each type of child abuse; 4. List the possible causes of child abuse; 5. Describe the effects of child abuse; 6. Explain how to report suspected child abuse. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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National Center on Elder Abuse
Elder abuse is recognized as a continually increasing and serious problem in our society. Most states require you, as a health care provider, to report suspected elder abuse or neglect. This course provides tips on identifying elder abuse, and explains how you can report your suspicions. Learning objectives: 1. Define elder abuse and identify who is considered to be vulnerable to become a victim of abuse; 2. Identify who is most likely to be an abuser of older persons; 3. Identify the seven types of elder abuse, and the signs and symptoms of each; 4. Explain the three major risk factors of elder abuse; 5. Explain how to report any suspected elder abuse. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Ann Clark
This course will assist you in developing a framework to structure an interview in a lawful manner. Learning objectives: 1. Prepare and structure a hiring interview; 2. State the importance of asking only "job-related" questions, avoiding questions that might be viewed as discriminatory; 3. Use résumés to screen job applicants; 4. Use the company application form to balance and supplement the information supplied on resumes; 5. Follow up on references legally and effectively. Collect all relevant hiring data for evaluation. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Ann Clark
This course will place emphasis on recognizing the uniqueness in everyone. Groups can be different in many ways. You will learn to notice, appreciate and value the differences between and among people within your organization; to view differences as assets and not a source for misunderstanding. Learning objectives: 1. Define diversity and explain why it is important; 2. Explain why acceptance of diversity is especially critical when your customers are people with disabilities; 3. Identify the value in people through their differences. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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BusinessWeek.com
This is the first of a two-part series about recruiting and retaining employees. This first part of the series focuses on recruiting the best people for your company. Learning objectives: 1. Explain why good staffing practices are essential to your business; 2. Identify where to find skilled employees; 3. Use the Internet as a valuable recruiting resource; 4. Describe how to attract prime employee candidates. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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BusinessWeek.com
This is the second of a two-part series about recruiting and retaining employees. This course focuses on the resume screening process, filling an open position, and retaining your best employees. Learning objectives: 1. Explain what to look for in resumes and interviews; 2. Create an attractive compensation package; 3. Explain how to retain your best employees, and keep them happy in your company. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Ann Clark
This course covers how to identify sexual harassment and its legal aspects. This is a companion course to “HR009 - Sexual Harassment Training for Managers.” Learning objectives: 1. Define sexual harassment; 2. Recognize physical, verbal and nonverbal forms of harassment; 3. Understand the importance of perceptions in harassment complaints; 4. Realize the importance of open communication. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program..
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Ann Clark
This course discusses sexual harassment: how to identify it, its legal aspects, how to prevent it from happening in your organization, and how to conduct an effective investigation. Learning objectives: 1. Define sexual harassment; 2. List what managers can do to prevent harassment; 3. Conduct an objective investigation and determine level of responsibility and appropriate action; 4. State the employer’s liability in harassment claims. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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- Operations
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Louis Feuer
It’s a fact of life: more and more businesses – including those in the home medical equipment industry – are having to do more with less. This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations. Learning objectives: 1. Identify methods you can use to increase efficiencies within your organization; 2. Explain the importance of balancing efficiency with quality; 3. Develop a flow chart of your operations in order to identify potential problems that could develop; 4. Write a policy and procedure to handle customer emergency situations; 5. Explain how inefficiency can cost your organization customers; 6. Explain how patient and caregiver education can have a positive impact on your operating efficiencies; 7. Explain how you can use technology to improve your operating efficiencies. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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- Saftey
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OSHA
Home medical equipment employees are often subject to back injuries because of the type of lifting and carrying they do on a daily basis. This course discusses the potential causes of back injuries, and how to avoid them. Learning objectives: 1. Explain the prevalence of back disorders in the U.S; 2. Identify the causes of back injuries; 3. Explain the mechanics of safe lifting; 4. Identify alternative methods of lifting and carrying heavy objects; 5. Explain how you can maintain a healthy back. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Centers for Disease Control and Prevention (CDC)
This course is designed to provide you with awareness of basic first aid principles and the importance of first aid training courses. This information is only a guide. It is not a substitute for training or professional medical assistance. Learning objectives: 1. Explain the principles of first aid; 2. Explain the goals of first aid; 3. Define the DRABC action plan; 4. Demonstrate the basic first aid procedures for at least 6 types of injuries; 5. Identify the items that should be included in a first aid kit. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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OSHA
In 1983, the Federal Government established the OSHA Hazard Communication Standard. This standard is designed to protect employees who use hazardous materials on the job. This course is an overview of that Standard. Learning objectives: 1. Identify the important parts of a basic product label; 2. Describe the importance of a material safety data sheet (MSDS); 3. Describe the difference between a physical hazard and a health hazard; 4. Describe the controls used to limit or prevent exposure to hazardous materials. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.2 CEUs for this program.
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OSHA
This course provides information about the types of health problems that indoor air contaminants can create, and recommendations that employers can implement to safeguard against those problems. Learning objectives: 1. List the primary sources of indoor air quality problems; 2. Identify the two types of building problems that cause employee complaints; 3. List the major indoor air contaminants; 4. Identify the two types of office-related health problems; 5. Explain how OSHA conducts indoor air quality inspections; 6. Describe how an employer can follow recommendations to prevent or alleviate many indoor air quality problems. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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OSHA
Noise, or unwanted sound, is one of the most common health problems in American workplaces. This course describes sound hazards and how to measure sound for proper safety levels. Learning objectives: 1. Define sound; 2. Explain the function of the ear; 3. Explain the affects of excessive exposure to noise; 4. Explain how ultrasonics can affect hearing; 5. Identify the requirements outlined in OSHA’s Occupational Noise Exposure standard; 6. Explain how a sound level meter is used to screen for noise exposure; 7. Explain the purpose of audiometric testing; 8. Explain OSHA’s basic requirement for hearing protection devices; 9.Explain the purpose of OSHA’s hearing recordkeeping regulation. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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OSHA
Ergonomics is the practice of designing equipment and work tasks to conform to the capability of the worker. This course provides information about ergonomics that all health care providers should be aware of. Learning objectives: 1. Identify the potential hazards common to the health care industry that can result in ergonomic stressors; 2. Describe possible solutions to overcome those potential ergonomic hazards. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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OSHA
For many years, health care and social service workers have faced a significant risk of job-related violence. Assaults represent a serious safety and health hazard within these industries. OSHA’s violence prevention guidelines provide the agency’s recommendations for reducing workplace violence. Learning objectives: 1. Define workplace violence; 2. List the risk factors for workplace violence that health care workers face; 3. Explain the 5 elements of an effective workplace violence prevention program; 4. Describe at least 3 steps for conducting a worksite analysis; 5. Explain at least 2 methods that employers can use to prevent and control potential workplace hazards; 6. Develop a workplace violence prevention training program for all employees within your organization; 7. Identify the types of reports that should be kept and the evaluation processes that should be implemented in order maintain an effective workplace violence prevention program. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Norco
This course will cover the rules, regulations, and procedures associated with driving a commercial vehicle. Knowing these rules, regulations, and procedures will help you develop good driving habits and ultimately prevent vehicle accidents. Learning objectives: 1. List the rules and regulations that promote good driving habits; 2. Explain the procedure for crossing railroad tracks; 3. Identify and explain the meaning behind various road signs; 4. Explain policies regarding fire prevention in and around vehicles; 5. List the rules and procedures for reporting accidents. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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- Sales & Marketing
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Louis Feuer
Sales people need to see themselves as a resource for the customer, rather than simply as a salesperson selling to a client. This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process. Learning objectives: 1. Define consultative selling; 2. Explain the four steps of the consultative selling sequence; 3. Explain the three stages of the consultative sales approach. 3. Describe the five skills needed throughout the consultative sales process; 4. Explain the purpose of using high-gained and open-ended questions during the consultative sales process. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Louis Feuer
This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem. Learning objectives: 1. State how complaints impact your business; 2. State methods you can use to avoid and solve complaints. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Louis Feuer
This course provides you strategies to look a little deeper into your accounts – to “dissect” them – to find out what makes them tick. Learning objectives: 1. Define what an account actually is; 2. Develop an organization chart for an account’s entire company; 3. Describe various types of account personalities; 4. Explain how an account that does not generate business can be important to your success; 5. Describe the steps you can take to remain in touch with an existing account. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Louis Feuer
This course will help you sharpen your skills in sales account management. Topics range from information you should record in an account to sales presentation techniques. Learning objectives: 1. Define selling in relation to your business, and identify barriers to making a successful sale; 2. State which costs should be factored in each and every sales call; 3. Manage an account by identifying, which information is relevant and organizing all accounts based on priority; 4. State the benefit of developing a sales system; 5. State how the Feuer 10 Point Rule can be used as an effective sales technique. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Louis Feuer
This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies. Learning objectives: 1. State the key points that demonstrate the importance of developing a marketing calendar; 2. Identify which important characteristics of your customer will influence your marketing plan; 3. State how your own company’s strengths and weaknesses will influence your marketing plan; 4. State the overall purpose of evaluating your market and your marketing program. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Louis Feuer
This is a crash course for the sales manager that focuses on the key strategies you can use to monitor, track and manage your sales team. Learning objectives: 1. Describe the role of a Sales Manager; 2. Explain why sales reports are a key management and planning tool; 3. Explain why it may be necessary to develop different commission plans for each of your salespeople; 4. Explain why it is necessary for salespeople to expand your company’s visibility within an existing client’s organization; 5. Describe what to look for among existing territories in order to generate additional business within those territories. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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Libbie Lockard
Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale. Learning objectives: 1. List or state the sales skills needed to place yourself in a position of importance with the customer; 2. State how each sales skill is relevant to the sales process and how all are interrelated; 3. By using a simple mathematical formula, calculate the number of prospects you must find and sales calls you must make in order to remain successful in sales. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.
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